It is the responsibility of the client to ensure Terrace Web Design has been given clear guidelines and specific detail of what you want for your website design. In the event a detail has not been specified we will proceed using our best judgement and design knowledge. Changes requested at the request of the client may lead to additional costs.
We provide a website questionnaire to be completed before the consultation appointment to gather ideas about the website layout and design ahead of time.
Website Design and Development Proposal
Following the initial consultation, a Website Design and Development Proposal will be emailed to you. This will outline the scope of works and quote a final price.
Upon written acceptance of the Proposal via email, we will send you a Website Design and Development Agreement that must be signed and returned to email@example.com. This document is deemed a written contractual agreement between you and Terrace Web Design.
Once both parties have signed the Website Design and Development Agreement, any changes, alterations or additions to the site design will affect the Agreement and may incur additional costs and revised completion date.
Once the signed Website Design and Development Agreement, a 40% non-refundable deposit is due within 5 working days. Work on the website will not commence until this deposit has been received.
Supply of Content, Materials & Information
The client is responsible for sending all website content to Terrace Web Design. This can be done via email or Dropbox depending on the file size(s). The content required may include, but is not limited to: written content, logo(s), photographs, video, colour schemes, and the Website Questionnaire.
Logo(s), images and photographs must be high-resolution jpg, pdf, png or tiff format. Phone photos will not be accepted unless they are high quality.
This content must be sent to Terrace Web Design within 3 business days for the work to be finished by the estimated completion date. Any delays will result in an adjustment of the quoted completion date. Website design will not begin until this content has been received.
You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered business logos, names and trademarks, or any other material that you supply for use in your website.
Commencement of Work
Dependant on workload and design needs, there may be a waiting period before work can begin. This will be conveyed at time of first consultation.
The first phase of the design process will commence once the following have been received by Terrace Web Design: deposit payment, Website Design and Development Agreement, Website Questionnaire, all content and materials.
At this point, we will draft a home page showing the design and themes that will flow through the rest of the site. Work will not commence on the rest of the website, until the client has approved this initial design. This design will be based on the information given at the initial consultation and / or the Website Questionnaire. Variations to this initial design may be requested, however we reserve the right to limit the number of design variations and will charge extra for multiple requests for changes. Make sure you take the time to think about your design before the initial consultation, and spend some time filling out the Website Questionnaire so that we can be on the same page through the process.
Any major changes requested that are different or in addition to what what was agreed upon in the Website Design and Development Agreement will be charged at an additional $60/hour. This includes changes to: website design, written content, images or colour scheme.
Progress of work and feedback/material requests will be sent to the client, periodically.
To ensure there are no delays in the quoted completion date, please respond to any requests within 48 hours.
Terrace Web Design do not accept responsibility for project delays as a result of extended Client response time.
Client Testing & Proofing
Upon completion, the client will be given 3 business days to review and test all facets of the website.
In the event we do not hear back from the client after 3 days, Terrace Web Design will assume that the work is satisfactory, and the Client will be invoiced for the remaining balance.
Terrace Web Design takes no responsibility for work that the Client has approved which contains incorrectly supplied information – please review carefully before approving any work.
Any corrections or alterations requested after the 3-day review period will be charged at $70/hour (minimum 30 minutes).
Website Acceptance and Final Payment
Following the review period, the client will accept the final website design via email. After which, Terrace Web Design invoice you for the remaining 60% balance. This invoice must be paid within 14 working days from the date of issue.
Following final payment – all material contained within the website, hosting account and domain name will belong to the Client.