• Please read these Terms and Conditions carefully before using the services offered by Terrace Web Design.
• The terms ‘us’ or ‘our’ or ‘we’ refers to Terrace Web Design.
• The terms ‘you’ or ‘your’ refers to the client of Terrace Web Design.
• Terrace Web Design operates in accordance with Australian Consumer Law.
• We reserve the right to refuse service to any client, if these are not aligned with our business operating principles and policies.
• Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

• Please read and complete the Web Site Design and Development Agreement. Work will not commence until all paperwork is returned. See below for more detailed instructions.

About Us

• Contact hours are currently Friday 9am to 5pm. We can be contacted via email outside of these hours, however may not respond the same day. We are closed nights, weekends, and on South Australian public holidays. 
• We specialise in Health, Sport & Fitness Websites. This allows us to produce niche websites of this with a higher degree of knowledge and efficiency, giving you a better result. Other website types will be considered on a case-by-case basis, but may incur additional costs.

Fees

• All prices are quoted in Australian dollars and are exclusive of GST unless specified.
• We offer a free, initial consultation to exchange information, and build the foundations of the website. This can be conducted via phone or Zoom and is capped at 1 hour. Further meetings requested by the client will incur a charge of $40/hour (minimum charge 30 minutes).
• Pricing is based on $70/hour for website creation and maintenance. Packages are available – details on our Services page.
• Website Maintenance is available for all ongoing needs. This can be performed on an ad-hoc basis, however these changes will be billed at a minimum of a half an hour period. We suggest to send requested changes through in groups to save both time and money. Alternatively, for those clients requiring more regular updates to their website, ongoing maintenance packages can be purchased at a slightly reduced rate. See our Services page for more details. 
• Consultations and work that is requested to be performed outside of the quoted business hours will incur after hours rate, calculated at 1.5x. After hours rate: meetings $60/hour, website creation or maintenance $105/hour (minimum billable period 30 minutes).
• A non-refundable 40% deposit is required before work on the website will begin. This ensures we can working on your website ASAP. An invoice will be issued once the signed Website Design and Development Agreement is received via email, with the deposit payable within 5 business days. Work on the website will not begin until this deposit is received.
• Costs associated with web hosting and domain name registration must be paid before work can begin. Alternatively, if you purchase an ongoing Website Maintenance package, Hosting and Domain Name Registration are included.
• The remaining 60% of the invoice is due within 10 business days of website completion. The website will not go live until the balance of the invoice has been received.
• Fees indicated on the Web Site Design and Development Proposal are only valid until the date given on the Proposal. Fees may increase, and this will be reflected in a revised Proposal, if required.
• Payment can be made via the EFT details outlined on the invoice.
• Refunds and complimentary corrections / maintenance will be made at the discretion of Terrace Web Design. Services provided via a third-party business, such as web hosting or domain name registration are non-refundable.
• Terrace Web Design will invoice the client for any acquired expenses that are not including in the Website Design & Development Agreement. This includes but is not limited to: domain name registration, web hosting, plugins, software, stock photos /videos.
• Overdue invoices will incur a late penalty fee of 10% of the pending amount and an administration fee of $5 per month, from the due date.

The Process

1. Consultation

   • It is the responsibility of the client to ensure Terrace Web Design has been given clear guidelines and specific detail of what you want for your website design. In the event a detail has not been specified we will proceed using our best judgement and design knowledge. Changes requested at the request of the client may lead to additional costs.

   • We provide a website questionnaire to be completed before the consultation appointment to gather ideas about the website layout and design ahead of time.

2. Website Design and Development Proposal

   • Following the initial consultation, a Website Design and Development Proposal will be emailed to you. This will outline the scope of works and quote a final price.

   • Upon written acceptance of the Proposal via email, we will send you a Website Design and Development Agreement that must be signed and returned to terracewebdesign@gmail.com. This document is deemed a written contractual agreement between you and Terrace Web Design.

   • Once both parties have signed the Website Design and Development Agreement, any changes, alterations or additions to the site design will affect the Agreement and may incur additional costs and revised completion date.

3. Deposit

   • Once the signed Website Design and Development Agreement, a 40% non-refundable deposit is due within 5 working days. Work on the website will not commence until this deposit has been received.

4. Supply of Content, Materials & Information 

   • The client is responsible for sending all website content to Terrace Web Design. This can be done via email or Dropbox depending on the file size(s). The content required may include, but is not limited to: written content, logo(s), photographs, video, colour schemes, and the Website Questionnaire.

   • Logo(s), images and photographs must be high-resolution jpg, pdf, png or tiff format. Phone photos will not be accepted unless they are high quality.

   • This content must be sent to Terrace Web Design within 3 business days for the work to be finished by the estimated completion date. Any delays will result in an adjustment of the quoted completion date. Website design will not begin until this content has been received.

   • You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered business logos, names and trademarks, or any other material that you supply for use in your website.

5. Commencement of Work

   • Dependant on workload and design needs, there may be a waiting period before work can begin. This will be conveyed at time of first consultation.

   • The first phase of the design process will commence once the following have been received by Terrace Web Design: deposit payment, Website Design and Development Agreement, Website Questionnaire, all content and materials.

   • At this point, we will draft a home page showing the design and themes that will flow through the rest of the site. Work will not commence on the rest of the website, until the client has approved this initial design. This design will be based on the information given at the initial consultation and / or the Website Questionnaire. Variations to this initial design may be requested, however we  reserve the right to limit the number of design variations and will charge extra for multiple requests for changes. Make sure you take the time to think about your design before the initial consultation, and spend some time filling out the Website Questionnaire so that we can be on the same page through the process.

   • Any major changes requested that are different or in addition to what what was agreed upon in the Website Design and Development Agreement will be charged at an additional $60/hour. This includes changes to: website design, written content, images or colour scheme.

   • Terrace Web Design are not liable for any loss or damage attributable to delay in performance or completion of our contract, however that delay arises.

6. Periodic Reviews

   • Progress of work and feedback/material requests will be sent to the client, periodically.

   • To ensure there are no delays in the quoted completion date, please respond to any requests within 48 hours. 

   • Terrace Web Design do not accept responsibility for project delays as a result of extended Client response time.

7. Client Testing & Proofing

   • Upon completion, the client will be given 3 business days to review and test all facets of the website.

   • In the event we do not hear back from the client after 3 days, Terrace Web Design will assume that the work is satisfactory, and the Client will be invoiced for the remaining balance.

   • Terrace Web Design takes no responsibility for work that the Client has approved which contains incorrectly supplied information – please review carefully before approving any work. 

   • Any corrections or alterations requested after the 3-day review period will be charged at $70/hour (minimum 30 minutes).

8. Website Acceptance and Final Payment

   • Following the review period, the client will accept the final website design via email. After which, Terrace Web Design invoice you for the remaining 60% balance.  This invoice must be paid within 14 working days from the date of issue.

   • Following final payment – all material contained within the website, hosting account and domain name will belong to the Client.

9. Go Live!

Client-Designer Communication

• The Client is required to respond to requests for information within a 48 hour period. Failure to do so, will result in a delay to website completion.
• In the event that the client fails to respond to an email within 2 weeks, a final invoice will be issued regardless of website progress.
• Terrace Web Design will not at any time disclose your confidential information to any third party.

Website Hosting

• Terrace Web Design does not offer website hosting services, however, we do recommend a limited number of companies that offer these services. Details can be found on our Services page. Click on the link supplied on this page to be directed to this site, and set up your hosting.
• From this point, any issues with the website server, ie. if the website is down – need to be directed to the Website Hosting Company. Terrace Web Design will not be liable or responsible for any issues arising from 3rd party services.
• If you have a current web hosting agreement, Terrace Web Design can use your existing company. However, there will be an additional $80 fee to account for the time required to configure your new site to the server. In this instance, Terrace Web Design will require passwords and access to the Web Host. Work cannot begin until this information is supplied.

Ongoing Website Maintenance

• Terrace Web Design offers pre-paid Website Maintenance Plans to ensure upkeep of your site on a regular basis and to make any ongoing changes. Details are available on our Services page. Monthly reports listing work performed will be emailed to the Client.
• Clients who do not sign up to an ongoing Website Maintenance Plan will be charged at $70/hour for any maintenance or changes requested. Minimum billable time 30 minutes.
• In the absence of an ongoing Website Maintenance Plan, the client is responsible for maintaining a backup of the website. Terrace Web Design will not be liable for restoring any client data or websites following handover and Go Live.

Search Engine Optimisation

• Terrace Web Design do not currently offer Search Engine Optimisation services. Therefore, we do not guarantee any specific position in search engine results.  However during the Website design phase, we do optimise for SEO where possible. We include the Yoast plug-in for SEO for every website.  
• Please note, following website creation or alteration it may take several weeks for Google and other search engines to index your site in search results. Please be patient.
• If required, we can set up a Google Analytics and Google Search Console Account for you at an additional cost. These can help with SEO and help you understand how the public is accessing your site.

e-Commerce

• You are responsible for complying with all relevant laws relating to e-commerce and to the full extent permitted by the law will hold harmless, protect and defend and indemnify Terrace Web Design for any claim, penalty, tax, tariff loss or damage arising from you or your client’s use of Internet electronic commerce.